Refund policy

Refund & Return Policy

Custom and Made-to-Order Products

All of our custom products are made to order according to the specifications provided by each customer. Due to their personalized and unique nature, we do not accept returns, exchanges, or refunds for changes of mind, incorrect information provided by the customer, or products that are no longer needed.

FL Numbers

FL Numbers are custom products made specifically using the registration number provided by the customer when placing the order.

Customers are responsible for carefully verifying that their registration number, letters, numbers, color, size, and all other selected options are correct before completing their purchase.

We do not offer refunds, exchanges, or returns for errors in information provided by the customer.

If Artexterior makes a manufacturing error, such as producing a registration number different from the one provided by the customer, we will review the situation and, when applicable, provide a replacement at no additional cost.

Damaged or Defective Products

If your product arrives damaged or has a manufacturing defect, please contact us within 7 days of delivery and provide photographs of the product and packaging.

We will review the case and, if we determine that the issue is due to a manufacturing defect or an error on our part, we may offer a replacement or an appropriate solution at no additional cost.

Cancellations

Because our products are made to order, once an order has entered production, we cannot guarantee that it can be canceled. If you need to modify or cancel an order, please contact us as soon as possible after placing your order.